Don Angeles | Cloud Resume

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Summary

Senior technical support engineer and builder who merges flight-deck discipline with cloud operations to keep modern SaaS and blockchain platforms efficient and dependable. I reduce friction across customers, engineers, and stakeholders by pairing hands-on troubleshooting with infrastructure-as-code and observability practices.

Resolve complex production incidents spanning APIs, data pipelines, and integrations while maintaining top-quartile customer satisfaction.
Design modern AWS architectures with Terraform, Lambda, API Gateway, CloudFront, and DynamoDB, and automate their delivery via GitHub Actions.
Author knowledge bases, technical blogs, and documentation that upskill teams and shrink future ticket volume.

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Skills & Tools

Cloud & DevOps

AWS: Lambda, API Gateway, CloudFront, DynamoDB, S3, Route 53, CloudWatch
Terraform modules, remote state, automated deployments
GitHub Actions, IaC drift detection, CloudFront invalidations

Development

Python, JavaScript, HTML/CSS, REST API design
pytest, moto, requests, boto3
Linux, shell scripting, relational modeling fundamentals

Leadership & Delivery

Operational risk mitigation and incident response
Stakeholder facilitation, client advisory, executive reporting
Team enablement, curriculum design, public speaking

03

Work Experience

Fireblocks · Fintech SaaS

Senior Technical Support Engineer

Remote / Brooklyn

Earned a senior promotion recognized for consistently above-average output and a sustained 4.9 / 5 CSAT in a fast-growing blockchain environment.
Diagnose complex blockchain platform issues across APIs, transaction workflows, and data mismatches using SQL, Python, and deep log analysis.
Partner with Product, Engineering, and DevOps to triage, escalate, and eliminate critical incidents, producing internal runbooks that curb repeat tickets.
Deliver real-time communication via Slack, email, and live troubleshooting sessions to educate customers on security and operational best practices.

Crystalize.dev · Community Platform

Operations & Research Intern (Volunteer)

Remote

Built an internal job board workflow that scraped listings, stored structured records in Bubble through API calls, and surfaced curated roles on the public site.
Consolidated and cleaned more than 2,500 rows of multi-source data with Python and Google Sheets to support sponsorship outreach and keep dashboards accurate.
Generated demographic insights for leadership using Tableau visualizations and Python statistical analysis to inform program design.

Philippine Airlines

Airline Pilot

2,000+ flight hours · Best in Flying

Delivered operational excellence and safety across every sortie, sustaining 80% on-time performance in a heavily regulated environment.
Led critical responses — in-flight diversions and medical events — through structured planning, decisive communication, and crew coordination.
Recognized with the "Best in Flying" award for top-tier proficiency, situational awareness, and leadership under pressure.

Sun Life of Canada (Philippines)

Financial Advisor

Client advisory · Financial planning

Crafted tailored financial plans by uniting deep product expertise with empathy-driven discovery for every client household.
Owned the end-to-end sales lifecycle — prospecting to policy fulfillment — maintaining transparent communication at every step.
Earned near-unanimous positive feedback for clarity, follow-through, and translating complex instruments into actionable decisions.

PLDT · Telecom

Core & Transport Network Projects Intern

Software delivery · Stakeholder collaboration

Developed an intranet project management system with JSP, HTML, CSS, and JavaScript, delivering production-ready software.
Conducted discovery workshops, translated requirements into full-stack features, and presented iterative releases to leadership.
Selected as 1 of 40 participants from 220 invitees in the nationwide Student Camp internship for combined academic merit and leadership.

04

Education

MS in Information Systems

Baruch College – Zicklin School of Business

Graduate focus on data-driven strategy, analytics, and enterprise platforms.

BS in Computer Science (Network Engineering)

De La Salle University

Student Leadership Award · Academic Honorable Mention

Ab-Initio Pilot Training Program

Philippine Airlines Aviation School

Flying Proficiency Award (Best in Flying) · Class Marcher

05

Leadership & Projects

Featured Project

Cloud Resume Challenge · AWS

S3 · CloudFront · Route 53 · Lambda · API Gateway · DynamoDB · Terraform · GitHub Actions

Built a production-ready resume platform with an S3 static site, CloudFront distribution, HTTPS via Route 53, and a serverless visitor counter powered by Lambda, API Gateway, and DynamoDB.
Codified every component in Terraform and wired GitHub Actions pipelines to test Python functions, roll out infrastructure changes, and invalidate CloudFront caches on deploy.

Read the build log

Leadership

Student Government · President

De La Salle University

Led a 30-person team to deliver 44+ programs spanning professional development, outreach, and campus-wide campaigns.
Raised ₱250,000 in 48 hours through a Centennial celebration initiative funding scholarships and community projects.
Forged partnerships with HP and the Black Pencil Project to deliver skills workshops to underserved communities.

Research

Automated Malware Detection for Android

SDIWC International Conference, Kuala Lumpur · Team Lead

Directed an ML pipeline using Python, Linux, and Weka to achieve ~75% malware classification accuracy.
Coordinated research, experimentation, and technical integration across a multi-disciplinary team, delivering a publishable prototype.

Leadership

Achiever Scholar Program · College Head

De La Salle University

Organized university-wide fundraising to sponsor tuition assistance for computer studies scholars each academic term.
Built cross-campus volunteer networks sustaining scholarship support through blended on-campus and digital campaigns.

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