Don Kristopher Angeles

• Promoted to senior within high-growth blockchain operations after consistently resolving 52% more customer cases than the team average while maintaining a 4.9 / 5 CSAT.
• Diagnose complex blockchain platform issues across APIs, transaction workflows, and data mismatches using SQL, Python, and deep log analysis.
• Partner with Product, Engineering, and DevOps to triage, escalate, and eliminate critical incidents, producing internal runbooks that curb repeat tickets.
• Deliver clear, real-time communication via Slack, email, and live troubleshooting sessions to educate customers on security and operational best practices.

• Built an internal job board workflow that scraped listings, stored structured records in Bubble through API calls, and surfaced curated roles on the public site.
• Consolidated and cleaned more than 2,500 rows of multi-source data with Python and Google Sheets to support sponsorship outreach and keep stakeholder dashboards accurate.
• Generated demographic insights for leadership using Tableau visualizations and Python statistical analysis to inform program design.

• Delivered operational excellence and safety across every sortie, helping sustain an 80% on-time performance record by executing with precision inside heavily regulated environments.
• Led critical responses—including in-flight diversions and medical events—through structured planning, decisive communication, and high-tempo crew coordination.
• Recognized with the “Best in Flying” award for top-tier proficiency, situational awareness, and leadership under pressure.

• Advocated holistic financial wellness, uniting deep product expertise with empathy-driven discovery to craft tailored plans for every client household.
• Owned the end-to-end sales lifecycle—from prospecting and presentations to objection handling and policy fulfillment—maintaining transparent communication at every step.
• Earned near-unanimous positive feedback for clarity, follow-through, and the ability to translate complex financial instruments into actionable decisions.

• Developed an intranet project management system with JSP, HTML, CSS, and JavaScript, partnering with the program lead to document and deliver production-ready software.
• Conducted discovery workshops, translated requirements into full-stack features, and presented iterative releases to leadership.
• Selected as one of 40 participants in the nationwide Student Camp internship from a pool of 220 invitees for combined academic merit and leadership potential.

Graduate focus on data-driven strategy, analytics, and enterprise platforms.

Student Leadership Award · Academic Honorable Mention.

Flying Proficiency Award (Best in Flying) · Class Marcher recognition.

• Built a production-ready resume platform with an S3 static site, CloudFront distribution, HTTPS via Route 53, and a serverless visitor counter powered by Lambda, API Gateway, and DynamoDB.
• Codified every component in Terraform and wired GitHub Actions pipelines to test Python functions, roll out infrastructure changes, and invalidate CloudFront caches on deploy.

• Led a 30-person team to deliver 44+ programs spanning professional development, outreach, advocacy, and campus-wide campaigns.
• Raised ₱250,000 in 48 hours through a Centennial celebration initiative, funding scholarships and community projects.
• Forged partnerships with HP and the Black Pencil Project to deliver learning resources and skills workshops to underserved communities.

• Directed the end-to-end design of a machine-learning pipeline using Python, Linux, and Weka to achieve ~75% malware classification accuracy.
• Coordinated research, experimentation, and technical integration across a multi-disciplinary team, delivering a publishable prototype.

• Organized university-wide fundraising to sponsor tuition assistance for computer studies scholars each academic term.
• Built cross-campus volunteer networks, sustaining scholarship support through blended on-campus and digital campaigns.

• AWS Certified Solutions Architect – Associate (SAA-C03) · Cantrill.io
• Cloud Practitioner Essentials · AWS Training

• Google Project Management Specialization · Coursera
• Project Management Fundamentals & PMP Prep · LinkedIn Learning